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STORE POLICY

Customer Care

At Success Vibes, we care deeply about your experience — from the moment you browse our shop to the moment your order arrives (and beyond). Our mission is to provide products that inspire, and a level of service that makes you feel confident and supported. If you have any questions, concerns, or issues with your order, we’re here to help. Email us at: info@successvibes.co.uk We aim to respond to all enquiries within 1–2 business days. Whether it's a sizing question, shipping issue, or feedback about a product, we’ll do our best to assist you quickly and fairly. If your item arrives damaged, misprinted, or incorrect, please contact us within 7 days of delivery with:

  • Your full name and order number

  • A clear description of the issue

  • Clear photos of the item(s) in question

We’ll investigate the issue and, if eligible, arrange for a replacement or refund at no extra cost.

Please Note: Because all items are made to order, we don’t offer returns or exchanges for sizing errors or change of mind. (See our Return & Refund Policy for full details.)

Privacy & Safety

At Success Vibes, your privacy and safety are important to us. We are committed to protecting your personal information and creating a secure shopping experience every time you visit our store. When you place an order or contact us through our website, we may collect the following details:

  • Your name

  • Email address

  • Shipping and billing address

  • Payment details (securely processed through Wix’s payment gateways)

  • Order history

  • Any messages or feedback you send us

We collect this information only to process your orders, communicate with you, and improve your experience with our brand. 

Our store is hosted on Wix, which provides a secure, PCI-compliant platform for online transactions. Payments are processed securely through trusted providers (like Stripe, PayPal, etc.) — we never see or store your full payment details. We do not sell, trade, or rent your personal information to third parties. We also work with Printful, our trusted print-on-demand partner, to fulfil your orders. Your shipping details are shared only as needed to produce and deliver your items. Our site may use cookies to enhance your browsing experience and help us understand how visitors use our website. You can manage or disable cookies through your browser settings. 

Under GDPR (General Data Protection Regulation), you have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates to your information

  • Request deletion of your data (in certain cases)

  • Withdraw consent for marketing communications

To make any such requests, please email us at info@successvibes.co.uk.

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • Apple Pay

  • Google Pay

  • PayPal

  • Klarna

  • Clearpay

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